Key Facts

Corporate Governance

Members of the board

table1 : Members of the board

	2010		2011
	No. of people	Ratio (%)	No. of people	Ratio (%)
Board of directors	14		11
Outside directors	8	57	7	64
Non-Japanese directors	4	29	3	27
Female directors	1	7	1	9

Responding to Clients' Needs / Evaluations from Clients

Results of customer satisfaction survey (Retail Division)

table2 : Results of customer satisfaction survey (Retail Division)

	Ratio (%)
	2010	2011
Satisfied / Neither	80	82
Dissatisfied	10	16
Other	10	3

Caseload at Customer Help Desk Department (Retail Division)

table3 : Caseload at Customer Help Desk Department (Retail Division)

	No. of cases
	2010	2011
Total	5,189	5,005
Complaints	2,359	3,012
Inquiries	2,408	1,836
Opinions and requests	256	13
Other	166	144

Universally accessible branch offices (Retail Division)

table4 : Universally accessible branch offices (Retail Division)

	No. of branch offices
	2010	2011
Certified universally accessible	30	30
With toilets for the physically challenged	78	80
With elevators for the physically challenged	53	54
With steps removed from entrances and exits (with ramps, elevators or no steps)	136	140
With installations to mitigate entrance and exit steps (railings or step heights reduced)	15	14

Our Community

Community contribution expenditures

table5 : Community contribution expenditures

	2010		2011
	Amount (Millions of yen)	Ratio (%)	Amount (Millions of yen)	Ratio (%)
Total	1,369		1,205
Education	622	45.4	582	48.2
Arts, culture and sports	70	5.2	106	8.7
Science and academic achievement	161	11.7	79	6.5
Community contribution	138	10.1	199	16.5
Welfare and health	54	3.9	49	4.0
Environment	25	1.8	43	3.5
Human rights and labor	27	1.9	3	0.2
Disaster relief	120	8.8	71	5.8
Other	152	11.1	79	6.5

Participants and materials in financial and economics education

table6 : Participants and materials in financial and economics education

	Unit	2011	Cumulative total
Teaching material for elementary schools (The Economics Classroom)	No. of schools / copies	120 / 5,000	2,320 / 205,000
Teaching material for junior high schools (The t-shirt shop)	No. of schools / copies	180 / 17,200	3,880 / 397,200
Visiting classes (elementary, junior, senior high schools)	No. of schools / participants	24 / 847	77 / 4,067
Nikkei Stock League	No. of teams / members	1,420 / 5,741	18,939 / 75,493
Finance courses for universities	No. of schools / participants	115 / 12,000	1,214 / 173,000
Financial courses for the general public	No. of courses / participants	536 / 27,839	5,593 / 295,461

Number of community development projects implemented

table7 : Number of community development projects implemented

	No. of projects
	2010	2011
Total	173	370
Japan	40	27
EMEA	83	196
Americas	31	107
AEJ	19	40

Assistance provided to groups that contribute to society

table8 : Assistance provided to groups that contribute to society

	No. of groups assisted
	2010	2011
	200	243

Our People

Education and training expenses

table9 : Education and training expenses

	Millions of yen
	2010	2011
Total	2,455	2,033
Japan	1,573	1,468
EMEA	489	133
Americas	257	280
AEJ	136	153

Participation in education and training (in-house training)

table10 : Participation in education and training (in-house training)

	2010		2011
	Aggregate no. of hours	Aggregate no. of participants	Aggregate no. of hours	Aggregate no. of participants
Total	272,528	13,146	225,184	21,928
Japan	207,458	8,255	169,385	11,965
EMEA	3,790	407	2,766	977
Americas			7,390	1,182
AEJ	61,280	4,484	45,643	7,804

Note: The decline in aggregate number of hours for Japan is because training for new recruits was shortened from the usual one month to one week due to the impact of the Great East Japan Earthquake.

Ratio of employees by region

table11 : Ratio of employees by region

	Ratio (%)
	2010	2011
Total	100	100
Japan	55	56
EMEA	16	15
Americas	9	9
AEJ	20	20

Number of employees

table12 : Number of employees

	2010			2011
	No. of employees	Ratio of male employees (%)	Ratio of female employees (%)	No. of employees	Ratio of male employees (%)	Ratio of female employees (%)
Total	26,871	62	38	27,168	62	38
Japan	14,918	56	44	15,145	56	44
EMEA	4,353	70	30	4,014	70	30
Americas	2,348	74	26	2,420	74	26
AEJ	5,252	68	32	5,589	66	34

Number of new hires

table13 : Number of new hires

	No. of new hires
	2010	2011
Total	3,634	3,280
Japan	990	989
EMEA	754	663
Americas	638	478
AEJ	1,252	1,150

Composition by employment contract (Japan)

table14 : Composition by employment contract (Japan)

	No. of employees
	2010	2011
Full-time regular employment	14,918	15,145
Part-time regular employment	788	766

Composition of managers (Managing Director)

table15 : Composition of managers (Managing Director)

	2010			2011
	Men	Women	Ratio of women (%)	Men	Women	Ratio of women (%)
Total	953	58	6	1,138	66	5
Japan (Nomura Securities, Nomura Holdings)	322	7	2	385	7	2
EMEA	338	19	5	366	20	5
Americas	157	11	7	216	16	7
AEJ	136	21	13	171	23	12

Composition of managers (Executive Director / Vice President)

table16 : Composition of managers (Executive Director / Vice President)

	2010			2011
	Men	Women	Ratio of women (%)	Men	Women	Ratio of women (%)
Total	5,690	840	13	6,058	978	14
Japan (Nomura Securities, Nomura Holdings)	3,152	166	5	3,238	198	6
EMEA	1,215	298	20	1,327	305	19
Americas	629	148	19	844	227	21
AEJ	694	228	25	649	248	28

Use of childcare and family nursing care support plans (Nomura Securities Co., Ltd.)

table17 : Use of childcare and family nursing care support plans (Nomura Securities Co., Ltd.)

	No. of employees
	2010	2011
Pre-and post-natal leave	233	237
Childcare leave	338	367
Leave to care for sick or injured children	435	478
Childcare time	104	148
Assistance with daycare expenses	332	365
Family nursing care leave	13	6
Reduced working hour plan for family nursing care	0	0
Paid leave for family nursing care	30	33

Post-childcare leave reinstatement and retention rates (Nomura Securities Co., Ltd.)

table18 : Post-childcare leave reinstatement and retention rates (Nomura Securities Co., Ltd.)

	2010		2011
	Ratio of Men (%)	Ratio of women (%)	Ratio of Men (%)	Ratio of women (%)
Reinstatement rate	100	96	100	99
Retention rate	100	95	100	98

Human rights training (Nomura Securities Co., Ltd.)

table19 : Human rights training (Nomura Securities Co., Ltd.)

	2010		2011
	No. of sessions	No. of participants	No. of sessions	No. of participants
Human rights training	32	13,827	20	9,823

Status of other personnel and labor-related issues

table20 : Status of other personnel and labor-related issues

	Unit	2010	2011
Employee turnover rate (Japan)	%	5	6
Number of seniors rehired (Japan)	No. of employees	713	763
Percentage of employees with disabilities (Nomura Securities Co., Ltd.)	%	1.86	2.00
Average number of annual paid leave days used (Nomura Securities Co., Ltd.)	days	9.7	9.9
Percentage of employees with labor union memberships (Nomura Securities Co., Ltd.)	%	53.8	52.8
Average annual salary (Nomura Securities)	Thousands of yen	10,869	10,660

All employee information is subject to local laws, definitions and customs. These vary greatly from jurisdiction to jurisdiction.

Under the laws of each jurisdiction, this data would be different. Consequently, this information is for general purposes only.

Our Environment

Environmental performance

table21 : Environmental performance

			2009	2010	2011
CO2 emissions*1	Emissions (t-CO2)	Nomura Group companies in Japan	48,402	44,626	36,579
		Main EMEA offices	13,620	25,850	24,358
		Main AEJ offices		16,917	23,857
		Main American offices			8,253
CO2 emissions per employee	Emissions (t-CO2/FTE)	Nomura Group companies in Japan	3.2	3.0	2.4
		Main EMEA offices	4.1	5.9	7.4
		Main AEJ offices		1.8	5.1
		Main American offices			4.1
Electricity consumption	Consumption (MWh)	Nomura Group companies in Japan	89,966	89,674	74,632
		Main EMEA offices	26,261	51,196	49,274
		Main AEJ offices		17,813	27,438
		Main American offices			13,439
Gas consumption	Consumption (MWh)	Nomura Group companies in Japan	14,019	13,406	11,859
		Main EMEA offices	1,801	6,783	6,745
		Main AEJ offices		176	132
		Main American offices			0
Purchased amount of Green Power*2 (MWh)			5,900	5,900	7,424
CO2 emissions from employee travel*3 (t-CO2)		Nomura Group companies in Japan	10,952	12,407	11,873
		Main EMEA offices			9,446
		Main AEJ offices		2,595	11,883
		Main American offices			6,060
Water consumption*4 (thousand ㎥)		Nomura Group companies in Japan	197	204	188
		Main EMEA offices	47	101	136
		Main AEJ offices		36	33
		Main American offices			4
Copy paper consumption*5 (ton)		Nomura Group companies in Japan	730	726	701
		Main EMEA offices			90
		Main AEJ offices			134
Amount of waste generated*6 (ton)			701	681	629
Waste recycling ratio*6 (%)			91.6	91.3	89.3
Green purchasing ratio*7 (%)			74.9	74.3	77.1

*1	Calculated using the emissions factor applied under the Act on Promotion of Global Warming Countermeasures for the Nomura Group in Japan, from the Greenhouse Gas Protocol (the World Resources Institute and the World Business Council for Sustainable Development) for main EMEA and AEJ offices, and under the US EPA, eGRID2012 Version 1.0 (created April 2012) for main American offices. In fiscal 2010, calculated totals for our main AEJ offices only included India. From fiscal 2011, however, these totals also include our Hong Kong and Singapore offices.
*2	In fiscal 2010, data applied only to the Nomura Group in Japan. From fiscal 2011, however, our Frankfurt and Zurich offices are included in the totals.
*3	Data compiled on domestic and international flights and long-distance railway transportation tickets purchased through designated firms. Totals for our main AEJ offices only included India in fiscal 2010, but from fiscal 2011 include all of our AEJ offices. Data for regular automobile usage by the Nomura Group in Japan and by our India office, out of our main AEJ offices, is also included in the tally.
*4	Totals for our main EMEA offices only included the London office in fiscal 2010, but from fiscal 2011 include the Paris, Frankfurt, and Zurich offices as well.
*5	Data compiled on items purchased through designated suppliers at Nomura Securities, out of the Nomura Group in Japan. Data compiled from fiscal 2011 only includes the London office, out of our main EMEA offices, and the India office, out of our main AEJ offices.
*6	Data compiled on the Nomura Securities Nihonbashi head office. From fiscal 2011, data for the Nomura Securities Nagoya branch is also included.
*7	Data compiled on items purchased through the supplies request system at Nomura Securities.

Main EMEA offices are located in London, Paris, Frankfurt, and Zurich.

Main AEJ offices are located in Hong Kong, Singapore, and India.

Main American offices are located in New York.

CO2 emissions

table22 : CO2 emissions>2 emissions

Location	Source data	Emission factors
Nomura Group companies in Japan	CO2 emissions from electricity, gas, oil, district heating / cooling	Order for Enforcement of the Act on Promotion of Global Warming Countermeasures
Main EMEA offices	CO2 emissions from electricity, gas and oil	Electricity: The Greenhouse Gas Protocol Initiative, "GHG emissions from purchased electricity 4.3 (Aug 2011)" Others: The Greenhouse Gas Protocol Initiative, "GHG emissions from stationary combustion Ver.4.0 (Oct 2010)"
Main AEJ offices	CO2 emissions from electricity, gas and oil	Electricity: The Greenhouse Gas Protocol Initiative, "GHG emissions from purchased electricity 4.3 (Aug 2011)" Others: The Greenhouse Gas Protocol Initiative, "GHG emissions from stationary combustion Ver.4.0 (Oct 2010)"
Main American offices	CO2 emissions from electricity	US EPA, eGRID2012 Version 1.0(created April 2012)

CO2 emissions from employee travel

Calculated by multiplying the following emission factors to distance travelled.

table23 : CO2 emissions from employee travel

Location	Source data	Emission factors
Nomura Group companies in Japan	Domestic and international flights, domestic long-distance railway transportation and vehicles	Railway and domestic flights: Guidelines for Calculation of GHG Emissions of Activities to be Offset (Ver.2.0) (April 2011) International flights: The Greenhouse Gas Protocol Initiative, "GHG emissions from transport or mobile source 2.3 (Oct 2011)" Vehicles: CO2 emissions (g/km) provided by car manufacturers
Main EMEA offices	Domestic and international flights, domestic long-distance railway transportation	Railway(EMEA) and international / domestic flights(UK): 2011 Guidelines to Defra / DECC's GHG Conversion Factors for Company Reporting: Methodology Paper for Emission Factors (August 2011) International / domestic flights (excluding UK): The Greenhouse Gas Protocol Initiative, "GHG emissions from transport or mobile source 2.3 (Oct 2011)"
Main AEJ offices	Domestic and international flights, domestic long-distance railway transportation and vehicles	The Greenhouse Gas Protocol Initiative, "GHG emissions from transport or mobile source 2.3 (Oct 2011)"
Main American offices	Domestic and international flights, domestic long-distance railway transportation	The Greenhouse Gas Protocol Initiative, "GHG emissions from transport or mobile source 2.3 (Oct 2011)"