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Key Facts

GRI guidelines index Key Facts ISO 26000 Core Subjects

Corporate Governance

Members of the board

table1 : Members of the board
  2010 2011
No. of people Ratio (%) No. of people Ratio (%)
Board of directors 14 blank 11 blank
Outside directors 8 57 7 64
Non-Japanese directors 4 29 3 27
Female directors 1 7 1 9

Responding to Clients' Needs / Evaluations from Clients

Results of customer satisfaction survey (Retail Division)

table2 : Results of customer satisfaction survey (Retail Division)
  Ratio (%)
2010 2011
Satisfied / Neither 80 82
Dissatisfied 10 16
Other 10 3

Caseload at Customer Help Desk Department (Retail Division)

table3 : Caseload at Customer Help Desk Department (Retail Division)
  No. of cases
2010 2011
Total 5,189 5,005
Complaints 2,359 3,012
Inquiries 2,408 1,836
Opinions and requests 256 13
Other 166 144

Universally accessible branch offices (Retail Division)

table4 : Universally accessible branch offices (Retail Division)
  No. of branch offices
2010 2011
Certified universally accessible 30 30
With toilets for the physically challenged 78 80
With elevators for the physically challenged 53 54
With steps removed from entrances and exits
(with ramps, elevators or no steps)
136 140
With installations to mitigate entrance and exit steps
(railings or step heights reduced)
15 14

Our Community

Community contribution expenditures

table5 : Community contribution expenditures
  2010 2011
Amount
(Millions of yen)
Ratio (%) Amount
(Millions of yen)
Ratio (%)
Total 1,369 blank 1,205 blank
Education 622 45.4 582 48.2
Arts, culture and sports 70 5.2 106 8.7
Science and academic achievement 161 11.7 79 6.5
Community contribution 138 10.1 199 16.5
Welfare and health 54 3.9 49 4.0
Environment 25 1.8 43 3.5
Human rights and labor 27 1.9 3 0.2
Disaster relief 120 8.8 71 5.8
Other 152 11.1 79 6.5
Breakdown of community contribution expenditure, 1.2billion yen, Education 48.2%, Arts, culture and sports 8.7%, Science and academic achievement 6.5%, Community contribution 16.5%, Welfare and health 4.0%, Environment 3.5%, Human rights and labor 0.2%, Disaster relief 5.8%, Other 6.5% ,(1)Total expenditure worldwide (Fiscal 2011), (2) Figures includes: Approximately ¥230 million from the Nomura Foundation, Approximately ¥80 million from the Nomura Charitable Trust, Approximately ¥20 million from the Nomura America Foundation

Participants and materials in financial and economics education

table6 : Participants and materials in financial and economics education
  Unit 2011 Cumulative total
Teaching material for elementary schools
(The Economics Classroom)
No. of schools / copies 120 / 5,000 2,320 / 205,000
Teaching material for junior high schools
(The t-shirt shop)
No. of schools / copies 180 / 17,200 3,880 / 397,200
Visiting classes
(elementary, junior, senior high schools)
No. of schools / participants 24 / 847 77 / 4,067
Nikkei Stock League No. of teams / members 1,420 / 5,741 18,939 / 75,493
Finance courses for universities No. of schools / participants 115 / 12,000 1,214 / 173,000
Financial courses for the general public No. of courses / participants 536 / 27,839 5,593 / 295,461

Number of community development projects implemented

table7 : Number of community development projects implemented
  No. of projects
2010 2011
Total 173 370
Japan 40 27
EMEA 83 196
Americas 31 107
AEJ 19 40

Assistance provided to groups that contribute to society

table8 : Assistance provided to groups that contribute to society
  No. of groups assisted
2010 2011
  200 243

Our People

Education and training expenses

table9 : Education and training expenses
  Millions of yen
2010 2011
Total 2,455 2,033
Japan 1,573 1,468
EMEA 489 133
Americas 257 280
AEJ 136 153

Participation in education and training (in-house training)

table10 : Participation in education and training (in-house training)
  2010 2011
Aggregate no.
of hours
Aggregate no.
of participants
Aggregate no.
of hours
Aggregate no.
of participants
Total 272,528 13,146 225,184 21,928
Japan 207,458 8,255 169,385 11,965
EMEA 3,790 407 2,766 977
Americas blank blank 7,390 1,182
AEJ 61,280 4,484 45,643 7,804

Note: The decline in aggregate number of hours for Japan is because training for new recruits was shortened from the usual one month to one week due to the impact of the Great East Japan Earthquake.

Ratio of employees by region

table11 : Ratio of employees by region
  Ratio (%)
2010 2011
Total 100 100
Japan 55 56
EMEA 16 15
Americas 9 9
AEJ 20 20
Ratio of employees by region (as of end of March 2012), Total 34,395, Japan 56%, EMEA 15%, Americas 9%, AEJ 20%

Number of employees

table12 : Number of employees
  2010 2011
No. of employees Ratio of male employees (%) Ratio of female employees (%) No. of employees Ratio of male employees (%) Ratio of female employees (%)
Total 26,871 62 38 27,168 62 38
Japan 14,918 56 44 15,145 56 44
EMEA 4,353 70 30 4,014 70 30
Americas 2,348 74 26 2,420 74 26
AEJ 5,252 68 32 5,589 66 34

Number of new hires

table13 : Number of new hires
  No. of new hires
2010 2011
Total 3,634 3,280
Japan 990 989
EMEA 754 663
Americas 638 478
AEJ 1,252 1,150

Composition by employment contract (Japan)

table14 : Composition by employment contract (Japan)
  No. of employees
2010 2011
Full-time regular employment 14,918 15,145
Part-time regular employment 788 766

Composition of managers (Managing Director)

table15 : Composition of managers (Managing Director)
  2010 2011
Men Women Ratio of
women
(%)
Men Women Ratio of
women
(%)
Total 953 58 6 1,138 66 5
Japan (Nomura Securities, Nomura Holdings) 322 7 2 385 7 2
EMEA 338 19 5 366 20 5
Americas 157 11 7 216 16 7
AEJ 136 21 13 171 23 12

Composition of managers (Executive Director / Vice President)

table16 : Composition of managers (Executive Director / Vice President)
  2010 2011
Men Women Ratio of
women
(%)
Men Women Ratio of
women
(%)
Total 5,690 840 13 6,058 978 14
Japan (Nomura Securities, Nomura Holdings) 3,152 166 5 3,238 198 6
EMEA 1,215 298 20 1,327 305 19
Americas 629 148 19 844 227 21
AEJ 694 228 25 649 248 28

Use of childcare and family nursing care support plans (Nomura Securities Co., Ltd.)

table17 : Use of childcare and family nursing care support plans (Nomura Securities Co., Ltd.)
  No. of employees
2010 2011
Pre-and post-natal leave 233 237
Childcare leave 338 367
Leave to care for sick or injured children 435 478
Childcare time 104 148
Assistance with daycare expenses 332 365
Family nursing care leave 13 6
Reduced working hour plan for family nursing care 0 0
Paid leave for family nursing care 30 33

Post-childcare leave reinstatement and retention rates (Nomura Securities Co., Ltd.)

table18 : Post-childcare leave reinstatement and retention rates (Nomura Securities Co., Ltd.)
  2010 2011
Ratio of
Men (%)
Ratio of
women
(%)
Ratio of
Men (%)
Ratio of
women
(%)
Reinstatement rate 100 96 100 99
Retention rate 100 95 100 98

Human rights training (Nomura Securities Co., Ltd.)

table19 : Human rights training (Nomura Securities Co., Ltd.)
  2010 2011
No. of
sessions
No. of
participants
No. of
sessions
No. of
participants
Human rights training 32 13,827 20 9,823

Status of other personnel and labor-related issues

table20 : Status of other personnel and labor-related issues
  Unit 2010 2011
Employee turnover rate (Japan) % 5 6
Number of seniors rehired (Japan) No. of employees 713 763
Percentage of employees with disabilities (Nomura Securities Co., Ltd.) % 1.86 2.00
Average number of annual paid leave days used (Nomura Securities Co., Ltd.) days 9.7 9.9
Percentage of employees with labor union memberships (Nomura Securities Co., Ltd.) % 53.8 52.8
Average annual salary (Nomura Securities) Thousands of yen 10,869 10,660

All employee information is subject to local laws, definitions and customs. These vary greatly from jurisdiction to jurisdiction.

Under the laws of each jurisdiction, this data would be different. Consequently, this information is for general purposes only.

Our Environment

Environmental performance

table21 : Environmental performance
  2009 2010 2011
CO2 emissions*1 Emissions
(t-CO2)
Nomura Group companies in Japan 48,402 44,626 36,579
Main EMEA offices 13,620 25,850 24,358
Main AEJ offices blank 16,917 23,857
Main American offices blank blank 8,253
CO2 emissions per employee Emissions
(t-CO2/FTE)
Nomura Group companies in Japan 3.2 3.0 2.4
Main EMEA offices 4.1 5.9 7.4
Main AEJ offices blank 1.8 5.1
Main American offices blank blank 4.1
Electricity consumption Consumption (MWh) Nomura Group companies in Japan 89,966 89,674 74,632
Main EMEA offices 26,261 51,196 49,274
Main AEJ offices blank 17,813 27,438
Main American offices blank blank 13,439
Gas consumption Consumption (MWh) Nomura Group companies in Japan 14,019 13,406 11,859
Main EMEA offices 1,801 6,783 6,745
Main AEJ offices blank 176 132
Main American offices blank blank 0
Purchased amount of Green Power*2 (MWh) 5,900 5,900 7,424
CO2 emissions from employee travel*3 (t-CO2) Nomura Group companies in Japan 10,952 12,407 11,873
Main EMEA offices blank blank 9,446
Main AEJ offices blank 2,595 11,883
Main American offices blank blank 6,060
Water consumption*4 (thousand ㎥) Nomura Group companies in Japan 197 204 188
Main EMEA offices 47 101 136
Main AEJ offices blank 36 33
Main American offices blank blank 4
Copy paper consumption*5 (ton) Nomura Group companies in Japan 730 726 701
Main EMEA offices blank blank 90
Main AEJ offices blank blank 134
Amount of waste generated*6 (ton) 701 681 629
Waste recycling ratio*6 (%) 91.6 91.3 89.3
Green purchasing ratio*7 (%) 74.9 74.3 77.1
*1 Calculated using the emissions factor applied under the Act on Promotion of Global Warming Countermeasures for the Nomura Group in Japan, from the Greenhouse Gas Protocol (the World Resources Institute and the World Business Council for Sustainable Development) for main EMEA and AEJ offices, and under the US EPA, eGRID2012 Version 1.0 (created April 2012) for main American offices. In fiscal 2010, calculated totals for our main AEJ offices only included India. From fiscal 2011, however, these totals also include our Hong Kong and Singapore offices.
*2 In fiscal 2010, data applied only to the Nomura Group in Japan. From fiscal 2011, however, our Frankfurt and Zurich offices are included in the totals.
*3 Data compiled on domestic and international flights and long-distance railway transportation tickets purchased through designated firms. Totals for our main AEJ offices only included India in fiscal 2010, but from fiscal 2011 include all of our AEJ offices. Data for regular automobile usage by the Nomura Group in Japan and by our India office, out of our main AEJ offices, is also included in the tally.
*4 Totals for our main EMEA offices only included the London office in fiscal 2010, but from fiscal 2011 include the Paris, Frankfurt, and Zurich offices as well.
*5 Data compiled on items purchased through designated suppliers at Nomura Securities, out of the Nomura Group in Japan. Data compiled from fiscal 2011 only includes the London office, out of our main EMEA offices, and the India office, out of our main AEJ offices.
*6 Data compiled on the Nomura Securities Nihonbashi head office. From fiscal 2011, data for the Nomura Securities Nagoya branch is also included.
*7 Data compiled on items purchased through the supplies request system at Nomura Securities.

Main EMEA offices are located in London, Paris, Frankfurt, and Zurich.

Main AEJ offices are located in Hong Kong, Singapore, and India.

Main American offices are located in New York.

CO2 emissions

table22 : CO2 emissions>2 emissions
Location Source data Emission factors
Nomura Group companies in Japan CO2 emissions from electricity, gas, oil, district heating / cooling Order for Enforcement of the Act on Promotion of Global Warming Countermeasures
Main EMEA offices CO2 emissions from electricity, gas and oil
  • Electricity: The Greenhouse Gas Protocol Initiative, "GHG emissions from purchased electricity 4.3 (Aug 2011)"
  • Others: The Greenhouse Gas Protocol Initiative, "GHG emissions from stationary combustion Ver.4.0 (Oct 2010)"
Main AEJ offices CO2 emissions from electricity, gas and oil
  • Electricity: The Greenhouse Gas Protocol Initiative, "GHG emissions from purchased electricity 4.3 (Aug 2011)"
  • Others: The Greenhouse Gas Protocol Initiative, "GHG emissions from stationary combustion Ver.4.0 (Oct 2010)"
Main American offices CO2 emissions from electricity US EPA, eGRID2012 Version 1.0(created April 2012)

CO2 emissions from employee travel

Calculated by multiplying the following emission factors to distance travelled.

table23 : CO2 emissions from employee travel
Location Source data Emission factors
Nomura Group companies in Japan Domestic and international flights, domestic long-distance railway transportation and vehicles
  • Railway and domestic flights: Guidelines for Calculation of GHG Emissions of Activities to be Offset (Ver.2.0) (April 2011)
  • International flights: The Greenhouse Gas Protocol Initiative, "GHG emissions from transport or mobile source 2.3 (Oct 2011)"
  • Vehicles: CO2 emissions (g/km) provided by car manufacturers
Main EMEA offices Domestic and international flights, domestic long-distance railway transportation
  • Railway(EMEA) and international / domestic flights(UK): 2011 Guidelines to Defra / DECC's GHG Conversion Factors for Company Reporting: Methodology Paper for Emission Factors (August 2011)
  • International / domestic flights (excluding UK): The Greenhouse Gas Protocol Initiative, "GHG emissions from transport or mobile source 2.3 (Oct 2011)"
Main AEJ offices Domestic and international flights, domestic long-distance railway transportation and vehicles The Greenhouse Gas Protocol Initiative, "GHG emissions from transport or mobile source 2.3 (Oct 2011)"
Main American offices Domestic and international flights, domestic long-distance railway transportation The Greenhouse Gas Protocol Initiative, "GHG emissions from transport or mobile source 2.3 (Oct 2011)"
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