Our Retail business offers investment consulting services to individual investors in Japan through an integrated nationwide network, call centers, and web-based services. These services meet the increasingly diverse needs of our customers by leveraging our superior consulting expertise and broad lineup of financial products.
Retail investors demand investment products and services tailored to their individual needs. Nomura is responding with higher-quality products and services as well as improved consulting services to meet the specific requirements of each customer.
One of our long-standing strengths is face-to-face services at our branch offices. We are a strong believer in the benefits of speaking directly to customers and we will continue to enhance our consulting-based services and our organizational structure to meet the changing needs of a broader base of investors.
Since 2006, we have opened over 30 new branches, bringing our nationwide network to 171 branches. In addition, we have further revised our product and service offering and upgraded our employee training initiatives to ensure we continue to understand and meet our clients needs. |
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At the same time, we are stepping up our efforts in other channels to deliver the information that our customers need as quickly as possible. We are also increasing services that enhance convenience for customers, one example of which is the commencement of an online securities-backed loan service in July 2008. |
